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Shipping + Delivery

International Shipping

Yes, we ship to most countries worldwide. To confirm shipping availability to your location, please proceed to checkout and enter your address. If your country appears in the dropdown menu, we are able to ship to you. International shipping costs are

Available Shipping Methods + Shipping Speeds

We provide several shipping speeds to accommodate your needs:. All shipping options are available for domestic orders. You may select the option that best fits your schedule. During checkout, all available shipping methods and their associated costs

Preorder and Backorder Items

If your order includes a preorder or backordered item, your entire order will ship together once all items are available, unless otherwise noted. No. We do not ship items separately. This means any in-stock items in your order will be held until the

Warehouse Location and Shipping Schedule

Our warehouse is located outside of Dallas, Texas. This central location enables efficient shipping to a wide range of destinations. Orders are processed and shipped Monday through Thursday. The shipping team does not process or ship orders on Friday

Missing and Lost Orders

Lost packages are no fun! Unfortunately, once a package is marked "delivered," Sphero is not responsible for missing packages due to theft or postal error.If your package is marked "delivered" but you haven't received it, follow these steps:. Questio

Shipping to US Military Addresses (APO/FPO)

Do you ship to US military (APO/FPO) addresses?Yes, we ship to US military addresses. When placing your order for an APO or FPO address, please shop as if shipping within the United States. Are there restrictions on what can be shipped to APO/FPO add

Accepted Payment Methods

We accept:. Visa. MasterCard. American Express. Discover. PayPal. Purchase Orders (for approved schools and organizations). For detailed instructions on using a purchase order as your payment method, please review these steps. Payment can be made by

Route and Green Package Protection

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have somethin