How Do I Initiate a Return or Exchange?
Please email [email protected] to initiate a return. Please include your order number.
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Returns + Exchanges
What is Your Return Policy?
We love our products and we hope that you love them, too. If for any reason you don’t love your product, or it wasn’t what you expected, please reach out to us at [email protected] within 30 days of the day you received your item to initiate a retur
Official Returns and Warranty Policy
Thanks for your interest in the products and services of Sphero Inc. (“Sphero”). Sphero provides physical goods, including Sphero and inductive charger (the “Physical Product” or “Product”). Sphero also provides digital goods. These goods and service
How Do I Mail My Return?
When you contact [email protected] to initiate a return, a team member will provide you with instructions for mailing your return. Please note orders must be returned within 30 days of the delivery date.
I Sent In My Return. When Do I Get My Money Back?
Once your return is received at our warehouse, a refund will be issued within 72 business hours. Depending on your bank, it may take 2-7 business days for the funds to appear in your account.
Will You Refund My Shipping Fee When an Order is Returned?
Original shipping charges are not refunded when the order has been returned.