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Important NoticeEffective January 1, 2020, Sphero&apos;s vulnerability disclosure program is closed. Reports submitted prior to January 1, 2020 will be brought to closure. Reports submitted after December 31, 2019 will not be processed and no bounties will be paid on them.Questions regarding data privacy can be directed to dpo@sphero.com

Important Notice. Effective January 1, 2020, Sphero's vulnerability disclosure program is closed.  Reports submitted prior to January 1, 2020 will be brought to closure.  Reports submitted after December 31, 2019 will not be processed and no bounties

Vulnerability Disclosure Program

Sphero Products

General

Where Do You Ship?

What Shipping Methods Do You use?

Did My Order Ship?

Where Is Your Warehouse?

Only Part of My Order Delivered. What Should I Do?

Shipping to US Military Addresses (APO/FPO)

Declarations of Conformity

Lost Package

When will my Order Arrive?

What Payment Methods do you Accept?

Route and Green Package Protection

Shipping + Delivery

How Do I Create an Online Account?

How Do I Place a Tax-Exempt Order Using a Credit Card?

I Already Placed an Order Online, but My Organization is Tax-Exempt. Can You Refund the Tax?

How Do I Request a Quote?

Sphero's W-9 and Sole Source Letter

How do I use a Purchase Order?

New Jersey Business Certificate

Become a Reseller of Sphero or littleBits Products

School + Tax-Exempt Purchases

How is Shipping Calculated?

Are Import Duties and Taxes Included?

International Shipping

Can I Change My Order After It's Been Placed?

Can I Add Something to My Order After It's Been Placed?

Can I Cancel My Order?

Can I Change the Delivery Address or Shipping Speed?

Order Changes

How Do I Initiate a Return or Exchange?

What is Your Return Policy?

Official Returns and Warranty Policy

How Do I Mail My Return?

I Sent In My Return. When Do I Get My Money Back?

Will You Refund My Shipping Fee When an Order is Returned?

Returns + Exchanges

What Warranty Comes with My Purchase?

SpheroCare - Protecting your Robots + Bits

Dead Battery?

Are Your Products on Amazon Authentic?

Warranties

BOLT to BOLT+ Upgrade Program

SPRK+ to BOLT+ Upgrade Program

RVR to RVR+ Upgrade Program

Upgrade Programs

Orders, Returns, Warranties + Upgrade Programs

Getting Started with the Sphero BOLT+ Power Pack

BOLT+ vs BOLT

BOLT+ Different Modes

Sphero BOLT+ Temperature Warnings

Charging BOLT+

Condensation Inside Sphero BOLT+

BOLT+ Speed and Distance Accuracy

Sphero BOLT+

BOLT Features

BOLT Power Pack Tips

Charging and Setting Up BOLT

Connecting BOLT

BOLT Modes

Charging Cradle Compatibility

Condensation Inside Sphero BOLT

Prolonging BOLT Battery Life (Deep Sleep)

BOLT at Home Guide

Disassembling BOLT Power Pack

BOLT Accuracy / Speed / Distance

Sphero BOLT

Do I need an app to use indi™?

indi™ Battery + Charging FAQ

indi™ Color Cards + Durable Tiles

What do the lights on the indi™ robot mean?

Adjusting the Speaker Volume of indi™

Resetting your Sphero indi™

indi™ Care and Cleaning

Sphero indi™

Getting Started with RVR and RVR+

RVR / RVR+ Troubleshooting

RVR vs RVR+ Comparison

Sphero RVR and RVR+ Battery FAQ

Sphero RVR and RVR+ Warnings

Lost Battery Key?

Lost Charging Cable?

Drawing power for the USB and UART ports

Missing UART Cable

RVR and RVR+ Long Term Storage

Cleaning RVR/RVR+ Wheels

RVR/RVR+ Color Cards?

Important RVR/RVR+ Firmware Update - October 2022

Sphero RVR and RVR+

Sphero Mini FAQ

Sphero Mini Soccer FAQ

Sphero Mini Activity Kit FAQ

Sphero Mini EDU 16 Pack FAQ

Sphero Mini Disconnects when Plugged In

Getting Started with Sphero Mini

Sphero Mini's Lights

Sphero Mini Connection Troubleshooting

Is Sphero Mini Kit compatible with other Robots?

Sphero Mini

Sphero Sports FAQ

Sphero Sports

Using the Protractor + Maze Tape

SPRK+ not Holding a Charge

SPRK+ Charging Solutions

SPRK+ not Connecting

Condensation Inside Sphero SPRK+

Charging SPRK+

Prolonging SPRK+ Battery Life (Deep Sleep)

SPRK+ Modes

Connecting SPRK+ to a Device

Power Pack charging base stopped working

Can I charge other Sphero robots in the Power Pack?

Power Pack dimensions and specifications

Power Pack modes and light indicator

One of the SPRK+ robots in my Power Pack won't connect.

Using the SPRK+ Power Pack

SPRK+ Power Pack General Information

SPRK+ Power Pack

Sphero SPRK+

Resetting SPRK Edition

Sphero SPRK Edition

Pairing Sphero 1.0 + 2.0 with a Device

Sphero 1.0 + 2.0 Light not Working

Sphero's Bluetooth Range

Sphero Volts/Hz

Sphero Firmware Updates

Is Sphero Waterproof?

Resetting Sphero

Sphero not Following Driving Instructions

Sphero is Glowing Blue + White - Not Connecting

Red Flash

Sphero 1.0 + 2.0

Ollie FAQ

Ollie Dies Quickly After a Full Charge

Waking Ollie

Ollie Device Compatibility

Ollie + Ollie Darkside

Specdrums MIX Device Compatibility

Specdrums Edu Device Compatibility

Windows and MacOS MIDI

Number of Rings that can Connect to App

Number of Colors Specdrums can Play

Specdrums MIX Tutorial: Getting Started

Are Specdrums Waterproof?

Specdrums Battery Life

Specdrums MIX Tutorial: Customizing Packs

What Colors can Specdrums Play?

Specdrums MIX Tutorial: Recording and Sharing a Song

What objects can be played with Specdrums?

Specdrums EDU 12 Pack FAQ

Specdrums Edu App not Making Noise

Spedrums MIX "Share" Feature not Available

Specdrums

Legacy Sphero Products - Star Wars Droid, Spider-Man, or Ultimate Lightning McQueen

Star Wars Droids, Spider-Man, Ultimate Lightning McQueen

Battery FAQ

Enabling Location Permissions on Android

Replacement Charging Cables

Sphero's Unsolicited Ideas Policy

Airplane Travel with Sphero

Fan Site Guidelines

Where is my robot's serial number (MAC address)?

Latex Allergy Information

What apps and devices are needed for the STEAM+ Coding Kit?

STEAM+ Coding Kit Invention Guide and Resources

How to Reseat the DC Motor Cable

STEAM+ Kit / STEAM+ Coding Kit

Cross Axle vs D-Shaft DC Motor | Cross Axle vs Hub Mount Servos

STEAM Student Set

o28 LED Matrix vs o29 Round LED Matrix

Code Kit Device Compatibility

Debugging littleBits Code

Code Kit Debugging Checklist

Difficulty Connecting codeBit to Computer

littleBits Code Kit

Makerspace Invention Wall / Pro Library Storage options

2018-2024 Wall Storage Mounting Instructions

2018 Pro Library Updates

2025 Wall Storage Mounting Instructions

Pro Library / Makerspace Invention Wall

Hall of Fame Kit Instructions

Are the Templates in the Bubble Bot Waterproof?

Sound Trigger not Holding a Sound for 3 Seconds

Hall of Fame Kits

Getting started with the micro:bit Adapter

Does the micro:bit adapter work with micro:bit v2?

micro:bit Adapter

codeBit Firmware Updates

codeBit

littleBits Products

Vulnerability Disclosure ProgramUpdated 2 years ago